Anonymous
map-marker Washington, District Of Columbia

Never received orders call confirmation email

I put in a order almost a entire month ago. I havent received any confirmation email yet nor any products. PLEASE INFORM ME ON MY ORDER &; PRODUCTS.
View full review
Marcella S Mfs

Complaint This is a SCAM

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
DON'T GIVE THEM YOUR CREDIT CARD NUMBER!!! I thought after seeing the promotion on Facebook & they were stating that Shark Tank endorsed the Instant Elixir, etc...I assumed it was legitimate & went straight to the online website skipped through most of their sales pitch & went directly 2 the order form. I received 2 small items the face cream & eye repair 4 approximately $10. It stated just payingvthe shipping & handling. However, today (3/10/18) I call bank to check my account balance & there was a debit for $89.98. I immediately phoned my bank fraud department 2 find out who it was from. They stated it was instant elixir & gave me the phone number that was with the electronic debit (1-888'221-****). I phoned that number & it was answered 'Lifestyle Direct' (what the heck?). I proceeded 2 ask the girl who answered what this company did or was about & what was her name? She stated her name was TEARL (yes that's the spelling she gave me) & she stated they 'Lifestyle Direct' provided supplements for building muscle 2 online customers again what the heck). She conveniently couldn't find any record of me in their computer system. I asked for her last name, a valid email address 4 them and a physical/mailing address all of which she stated she couldn't give me. I filed a fraud claim with my bank. And, I got online and reviewed their website (instant elixir) & found a different number 2 call for refunds etc...that number was listed as 1-88*-409-****. I spoke 2 a girl named SHEA.I demanded they return the full amount of $89.98 to my account. She state that she couldn't do that. We argued a bit longer only 4 her 2 tell me that they would cancel my subscription (what subscription) & that they could give me a refund of 35% ($31.98) that could be refunded 2 me within 2-3days. I asked for an email verification of cancellation as well as it referencing the 35% refund. Well, I got an email tbat references cancellation if subscription and that there will be no more charges. BUT, NOWHERE WITHIN THE EMAIL DOES IT MENTION THE 35% REFUND. THESE people stole my money plain & simple and to make matters worse that $89.98 was what I had left for groceries this month!!!! These people are scammers!!! I will also be filing all necessary paperwork with all federal state and local authorities.
View full review
Reason of review:
Problems with payment
22 comments
Guest

complete fraud

Guest

I called before the payment was taken from my account to stop it .. but she said it was already paid.

I told her I was looking at my account at that time, the money was not out of the account. she said sorry there is nothing I can do. I tried to explain there would be overdraft in my check account.

scammers do not care.. Was this on shark Tank?

Guest

Instant elixer are scam artists, who ever heard of not refunding your money. Do not buy anything from them.

Clearly if the product was any good they would refund the money, if you asked for it and where not happy. Read there site before buying anything from them, because after the shipping charges, they will charge your account for at least 89.99.

Buyer beware. Then tell you sample you got was for three months.

Guest

Same thing happened to me. False advertising and SCAMMERS !! Type your message here

Guest

Well, if it sounds too good to be true, it usually is.

Guest

This company is a total scam! I just had a screaming match with them on the phone.

Originally claimed product was backed by Lara Spencer. Ordered the two sample products. Just received an e-mail saying I placed an order at 12:40 a.m. this morning.

They said they DO NOT give refunds. I plan on not paying them and reporting them to any agency I possibly can. How can they keep getting away with this.

Infuriating! STAY AWAY FROM THIS COMPANY.

Guest

I am going through the same thing right now!! I thought I had only requested the Free Trail (pay shipping & Handling); paid $2.00 (received product).

Two weeks later I see 2 charges on my bank statement @ $89.98 on 7/29/2018; to top it off I never received these products. I'm going to give the a call tomorrow and hopeful get this resolved. Kind of sounds like it will be a waste of time, however, I'll still give it a shot!!

For now, I am blocking this merchant for purchases my on card. Thought this was a one time deal!!

Guest
reply icon Replying to comment of Guest-1533299

The same thing has just happened to me. They had me scammed for close to 400.00.

I ordered on tv for the small bottle and and one for the undereyes. They told me to pay postage for around 10.00 and they would not be anything sent to me unless I ordered it. I did not order anything else because it was not good. They are scammers watch out people.

I am having my credit card to get after them.

I was on the phone with them for a hour they kept giving me diffferent prices on what they would give me back. I can’t understand why people do this to honest people.

Guest

Welcome to the era of Donald Trump.

Guest

Unfortunately the same happened to me except they used Lara Spencer, GMA, as a sponsor. Billed 89.

For 2 tiny jars got a refund of 50%.

Then the fun began...constant fraud notices from chase charge card, I had my card reissued then called instantelixir to stop this fraudlant charge. What a terrible company.

View more comments (21)
Quietarsha J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I just have a question

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Instantelixir - I just have a question
I ordered the slimming cream and it's gel not cream. The instructions said i will feel some warmth and it's not working. I would like the right product because I paid .
View full review
Pros:
  • Thought of being able to try a product
Cons:
  • Being ripped off

Preferred solution: the cream like in video

Kiara B Zms
map-marker Talladega, Alabama

I need help getting my refund back.

Instantelixir - I need help getting my refund back.
I put an order in on the 19th I been emailing the company about my items. I have not received an email back from them. Its been over a week an they got my money an still haven't shipped my items. I would like my money back now
View full review
Loss:
$135

Preferred solution: Full refund

LaKeshe J
map-marker Houston, Texas

I need help getting my refund back.

Change my mind want to cancel order
View full review
Loss:
$85

Preferred solution: Full refund

Twashawn J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need help getting my refund back.

I guess the phone off and I didnt talk too no one and Im trying too get my money card on my card
View full review
Loss:
$85

Preferred solution: Full refund

Faiz Xwz

I did not receive my combo I purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I would like to receive a refund being that I did not receive all the products I ordered.
View full review
Loss:
$160
Pros:
  • Fraudulent
Cons:
  • I feel like they stole money from me
  • I feel taken advantage of
  • No easy way to contact to cancel disrespectful staff
Reason of review:
Order processing issue

Preferred solution: Full refund

Sekou Csj

Product jar is cracked

The package came in the mail with three jars. The waist slimmer jar is cracked at the bottom.
View full review
Reason of review:
Damaged or defective
Dorean Rbe

I did not receive my combo I purchase

I place my order on the 21st of last month and have not yet receive my combo
View full review
Reason of review:
Order processing issue
Terez Wpj

Return

I’m contacting them now I’m waiting for someone to take my call
View full review
Lisa H Ier

Cheaper on Amazon

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
After paying $89.98 for proactive repair moisturizer I discovered it’s on amazon $19.99. Good product but cheaper on amazon.
View full review
Reason of review:
Pricing issue
Sunni S Mlh

Taken Advantage of

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Against my better judgment, I ordered this product and paid the $4.95. I tried to discontinue the product but before I could even have a 60 trial use they tried to charge me $89.95 for the second jar. When that did not go through they sent me 2 more jars within another 30-day span and charged me $53.99 for each jar until I reached a very curt and fast-talking customer service person who tried to hang up on me before giving me the cancellation confirmation number. Of course, the customer service person said I agree to this treatment when I signed up for the free trial and I suppose that meant I also agree to the abusive treatment also which must have been hidden somewhere in fine print like the invisible name or address of the product sender on packing slip. They also said that they would not take back the unopened package because she claimed it was against the law, which I find untrue as well as unconscionable. I'm sure it is only legal mandates and past litigation the requires Proactive/Instant Elixir to include a Customer Support telephone number because surely they wouldn't do that if they did not have to. The only "customer support" they provide is support from customers for their income! I will NEVER, NEVER deal with these "scam thugs" because they don't even rise to the level of being "scam artists."
View full review
Loss:
$108
Cons:
  • Being ripped off
  • This is a scam- do not give them your credit card
  • Customer service terrible
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Let the company propose a solution

1 comment
Guest

ordered the free bottle they only gave me 10 days not enough time to know how it works they took over 200.00 dollars because I didn't see the fine print

Diane C Orw
map-marker Fresno, California

Retiree

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I NEED HELP TO GET REFUND OF CHARGES OF $1,000. and more
View full review
Diane C Orw
map-marker Fresno, California

Retiree was scamed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
BAD..BAD I WAS SCAM.. As a senior retired for years I just want to try this cream to ser if it was a good product and it wasnt so I cancell. But by then they has charge me $1,000.00 I CAN NOT and DO NOT have this kine of monies for something I can't use..PLEASE HELP...HELP
View full review
Resolved
Charlotte A Umd
map-marker Flushing, New York

Resolved: Fine print

Updated by user Dec 19, 2018

I received a partial refund.

Original review Nov 19, 2018
I was billed for $89.99 for a product which was offered for $4.95. The fine print says a subscription will start if you do not notify them within 14 days. The sales person should have mentioned this when I ordered the sample. The cream and eye fix are useless. I called to unsubscribe and request that the bill be deleted. I was offered a refund of$31.48. This unsatisfactory and I shall pursue this matter further.Although I wanted only the eye cream I had to buy the face cream too and the result was more than $14. That means this transaction would be over$100. The company is a scam , asking outrageous prices for products that do not perform as stated. Do not fall for their promises and do not buy their products.
View full review
Loss:
$90
Reason of review:
Problems with payment

Preferred solution: Full refund

Mary W Wyj
map-marker Washington, District Of Columbia

Total rip off

DO NOT order!!! I ordered and then cancelled and was charged. Call and was told there was a 14 day cancel period. Apparently I was a day later!! Crummy stuff, crummy way to do business. Please avoid!!!!
View full review
Loss:
$180
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article